Delete my data

You can delete your Sigpop account and everything in it at any time. You do not need to give a reason, and there are two ways to do it.

Option 1: delete it yourself in the app

1. Sign in to your account.
2. Open Settings.
3. Choose Delete account and confirm.

This is the fastest route. Deletion starts as soon as you confirm.

Option 2: ask us by email

Write to support@sigpop.app from the email address on your account and ask us to delete it. We need the request to come from that address so we know it is really you. We handle requests during support hours (Monday to Friday, 9am to 5pm CET) and will confirm once it is done.

What is deleted

• Your account details: name, email address and hashed password.
• Every signature in the account, including those created for team members.
• Uploaded photos, logos and banners, and the animated images rendered from them.
• Team members, departments and install records.
• Directory connections and their stored credentials.
• Signature analytics.
• Sender verification records and the public verification pages linked from badges.

When it happens

Your data is removed from our live systems immediately. Copies in our backups are not edited individually; they roll off within 30 days, after which nothing remains.

What we may keep

If you had a paid plan, we keep the billing records that tax and accounting law requires, such as invoices, for the period the law sets. Our payment processor, Stripe, keeps its own records of your payments under its own policy.

Before you delete

• Deletion cannot be undone. We cannot restore an account once it is gone.
• Cancel or check your subscription. Deleting the account ends any active Pro plan. The unused part of a paid period is not refunded unless the law requires it.
• Installed signatures will lose their images. A signature pasted into your email client stays there as text, but its photo, logo, icons and animations are hosted by us and will stop loading. Remove or replace the signature in your email settings, and tell your team to do the same.
• Team accounts. Deleting the account removes the signatures of everyone in it. If you only want to remove one person, delete that person from Team instead.

Deleting only some data

You do not have to delete the whole account. You can delete a single signature, remove an uploaded image, remove a team member or disconnect a directory from within the app. If you are a team member and want your details removed from a signature your employer created, ask your employer, or write to us and we will pass it on.

Questions

Write to support@sigpop.app or use the contact form. Our privacy policy explains what we collect in the first place.