Help centre
How can we help?
Start with the guides below, or look through the questions people ask most about Sigpop.
Install guides
Step-by-step instructions for Gmail, Outlook, Apple Mail, iPhone, Yahoo, Thunderbird and CRMs.
Create your first signature
A short walkthrough from sign-up to a signature in your inbox.
Set up a whole team
Bulk create from a spreadsheet, apply one design and send install links.
Contact support
Write to us and a person will answer during support hours.
Getting started
How do I create a signature?
Sign up, choose a layout or an industry preset, and fill in your details. The preview on the right updates as you type. When you are happy, press Install and follow the steps for your email client.
What is the "describe it" generator?
Type one sentence, such as "estate agent in Leeds, green, friendly, with a booking button". You get a starting design based on that sentence, which you can then edit like any other.
What can I put in a signature?
Name, title, company, phones, email, website, address, pronouns and a tagline. You can add a photo, a logo, up to 30 kinds of social and web icons, a call-to-action button, a promo banner and a legal disclaimer, and set colours and email-safe fonts.
What is free and what needs Pro?
Free covers unlimited static signatures on the four starter layouts, with a small "Made with" line. Pro adds six more layouts, motion, the verified sender badge, team rollout, directory sync and analytics, and removes that line.
Installing
Which email clients are supported?
Gmail, Outlook on the web, classic Outlook for Windows, Outlook for Mac, the Outlook mobile app, Apple Mail, iPhone and iPad Mail, Yahoo Mail and Thunderbird. For HubSpot, Salesforce and other CRMs you can copy the raw HTML.
My signature looks different after pasting. What happened?
Some clients change formatting on paste. In classic Outlook, choose "Keep Source Formatting". In Apple Mail, untick "Always match my default message font". On iPhone, shake the phone after pasting and tap "Undo Change Attributes". The install guides cover each case.
Images show as placeholders in Apple Mail settings. Is it broken?
No. Apple Mail often shows placeholders in the settings window. Open a new message and the images appear correctly.
I edited my signature. Do I need to install it again?
If you changed text, layout, links or colours, yes: copy and paste the new version. Team admins who deploy through Google Workspace or the PowerShell script can re-run the deployment instead.
Full steps are in the install guides.
Animations and deliverability
How do animations work in an email?
Each animation is a GIF that we render and host on our servers. The signature references it by URL, the same way it references your logo. Nothing is attached to the message.
What can be animated?
On Pro: the logo (pulse, shine, flip, bounce, fade or float), the profile photo (ring, pulse or zoom) and the social icons.
Do animations play everywhere?
They play in most email clients. Classic Outlook for Windows renders with Word and shows only the first frame, so we make sure the first frame looks right on its own.
Will a signature push my email into spam?
We cannot promise where any email lands, because that depends on your domain, your content and your sending history. What we can say is that the signature is ordinary HTML with a few hosted images and no attachments or scripts.
Recipients see a "display images" prompt. Why?
Some clients block remote images until the reader allows them. That applies to every email with hosted images. The text of your signature still shows.
Teams and directory sync
How do I create signatures for many people at once?
On Pro, open Team in the app and upload a CSV or paste rows from a spreadsheet. Each row becomes a signature. You can group people into departments.
Can everyone share one design?
Yes. Apply a design to everyone or to one department. Each person keeps their own name, title and contact details.
How do employees install their signature?
Send each person an install link by email from the app. The link shows their signature and steps for their email client. The team list shows who has installed.
Which directories can I connect?
Microsoft Entra ID, Active Directory and Google Workspace. You can import people from them instead of typing details.
Can signatures be deployed without employees doing anything?
For Google Workspace, yes: signatures can be pushed straight into Gmail. For Exchange Online and Outlook, the app generates a PowerShell script that your admin runs.
How are directory credentials protected?
They are encrypted at rest and used only to read your directory and deploy signatures. Disconnect a directory in the app and the credentials are removed.
Analytics and privacy
What do the analytics show?
On Pro: impressions and clicks per signature, per link and per department.
What counts as an impression?
The load of an image that is part of the signature, such as the logo. There is no separate tracking pixel.
Do you track the people who receive my emails?
No. We set no cookies, store no IP addresses and build no profiles of recipients. We keep counts, not identities.
Why are impressions lower or higher than emails sent?
Clients that block images do not register an impression. Clients that pre-load or cache images, and readers who open an email several times, can register more. Treat impressions as a trend and clicks as the firmer number.
What is the verified sender badge?
On Pro, a person can confirm their email address through a link we send to it. Their signature then shows a badge linking to a public page that confirms the address.
The detail is in our privacy policy.
Billing and cancelling
How much is Pro?
Pro is $10 per signature per month, or $96 per signature per year. There is a 7-day free trial.
What does "per signature" mean?
You pay for each signature that uses Pro features. Other signatures in your account can stay on the free plan.
How do I cancel?
Open Billing in the app and cancel there. You can do it at any time without contacting us.
What happens to my signatures if I cancel?
Your account and designs stay. Pro features, including hosted animations and analytics, stop for those signatures, and they return to the free plan.
How are payments handled?
Payments are processed by Stripe. We never see or store your full card number.
What is the Enterprise plan?
For 100 or more signatures we offer invoicing and onboarding help. Contact us with your headcount and email system.
Account deletion
How do I delete my account?
In the app, go to Settings and choose Delete account. You can also email us from the address on the account and we will do it for you.
What is deleted?
Your account details, signatures, uploaded images, team members, directory connections and analytics. Deletion from our live systems is immediate, and backups roll off within 30 days.
What happens to signatures already installed?
The text stays in your email client until you remove it, but hosted images and animations stop loading. Remove or replace the signature in your email settings.
See Delete my data for the full process.
Still stuck?
Write to support@sigpop.app or use the contact form. We answer Monday to Friday, 9am to 5pm CET.